Affordable Answering Services for Small Business

Because your customers deserve to BeServed

Helping SME's

If you own or operate a small or medium sized business there will be times when you need additional help to manage your inbound or outbound calls. It could be for something as simple as answering your business calls when you are in a meeting or otherwise occupied or we could ensure you miss no new business after hours or during your holidays or we can provide temporary services during a brochure or other sales campaign.

Using the Beserved answering service portrays a professional image to your customers, gives you or your staff extra time for more weighty matters and is a very cost effective solution to both short and longer term business needs.

Beserved also assist clients with many other tasks, such as:

Appointments. If already in a meeting or with a client you may not always have the time to take every call, at these times simply transfer your calls to your Beserved PA and they will take care of the rest. Be assured they will treat your customers exactly as you wish. Your PA will always be courteous and polite and will accurately record and forward messages via email or text, if so required, some or all calls can be transferred to your phone live. Beserved can also offer a full managed diary system, this means that all your appointments are properly arranged and diarised. Of course, you always have overall control of the dairy and appointments will only be scheduled at times agreed in advance with you.

Helpdesk Services. Beserved offer full product, service or 1st line support for your clients. We can even take care of any engineering callouts or other third party liaison.

Customer Contact. The cost of getting a new customer is seven times more expensive than retaining an existing one. Beserved can give your customers that "warm fuzzy" feeling with a call. It can be a simple call to say "hello - are you still happy with our product, service, organisation", it can be a short call to advise of new services or products available or coming soon, or a more sales focused call where Beserved asks if they would like a quote or visit to discuss a new opportunity. The telephone is still a superb tool (and cost-effective) for driving and converting business.

Order Taking / Order Entry. Beserved can handle all or part of your order process.

Brochure request / Information Lines. These types of calls are ideally suited to Beserved, allowing your staff to be used more cost effectively elsewhere.

Whatever your requirements you can rest assured that outsourcing some or all of your requirements to Beserved is no risk. We have trained receptionists to match all or any of your needs. All calls are handled in the UK by people using the Queens English, our technology is robust, properly maintained and works and we are available to hire 24 hours a day, 7 days a week.

Our telephone answering services can provide your business with staff and office facilities at a fraction of the cost of employing specialist, permanent or temporary staff.

We will answer your calls in your company name whenever you are unable to do so - 24 hours a day, 7 days a week, 365 days a year.

Pricing

BeServed like to spend time with all prospective clients to find out exactly what their requirements are to gain an insight into the number of calls they are likely to receive and the nature of those calls. It is only at this stage BeServed are able to quote the right package which will be flexible, competitive and cost effective.

BeServed are committed to providing value for money at all times.