Telephone Order Lines

Improve the service offered to your customers, save time and money, and improve your business with BeServed

Do you sell products or services through the internet or a catalogue? If so BeServed can input your telephone orders directly onto your existing website forms.

We offer a number of different services (details of which are listed below) but if you have any specific questions please do not hesitate to contact us.

DIRECT RESPONSE

If you’re running a direct response campaign then BeServed can help you to handle your incoming calls and maximise the profit from them. In the current economic climate you simply can’t risk losing customers or sales and BeServed can be there to make sure that you don’t.

A BeServed assistant can enter orders directly onto your own system or if you don’t have one, it’ll be entered onto ours and the information passed to you in whichever way you choose. We will also build a prospect list for you from all the calls we receive which we (or you) can then use for future marketing calls.

APPOINTMENT SETTING

BeServed offer a tailor made appointment making service. For more information please click here.

ORDER PROCESSING

Beserved offer secure credit card processing facilities. Using these we can take orders on your behalf (where you do not have an online order console) and pass order details to you in a safe and easy way.

CUSTOMER CARE

In today’s economic climate, businesses simply can’t afford to lose customers. Particulary when some estimates put the price of gaining new business at ten times the cost of keeping existing customers. That’s why it’s so important to make sure that your inbound calls are always answered.

Many businesses simply can’t afford to miss a call and no-one knows this better than us at BeServed. Our team of professional call handlers are trained to understand your business so that they can answer any question or query your customer has (whether it’s before or after the sales process).

We can also act as your helpdesk by opening fault reports for your team or by contacting any field engineers. For more information about our helpdesk services please click here.

ORDER TAKING

Our order taking service can be available for your business 24/7. Operated by our trained assistants we will be able to offer your customers a smooth and professional service. We use the latest software to ensure that we are able to fulfil your businesses needs and integrate with your existing processes seamlessly.